Managed services
Your infrastructure deserves better than ad hoc fixes. We take over its operation with clear commitments, transparent follow-up and regular reporting.
Our services
Flexible services matched to the size and criticality of your IT.
Maintenance & operational readiness
Scheduled visits, updates, incident response and parts replacement.
- Annual maintenance plan
- Keeping systems in operational condition
- On-site or remote intervention
- Report after every visit
Proactive monitoring
Spotting anomalies before they turn into outages.
- Servers, storage, network, backups
- Alerts and escalation
- Availability dashboards
- Monthly review
IT outsourcing
Day-to-day operation of your systems by our engineers.
- Server and hypervisor administration
- Backup and restore management
- Security patch management
- Account and access management
User support
A single entry point for your requests and incidents.
- Ticketing tool (GLPI)
- Request tracking and history
- Remote assistance
- Knowledge base
Lifecycle management
Full visibility over your assets and their deadlines.
- Inventory and warranty tracking
- Vendor warranty extensions
- Renewal planning
- Equipment recycling
Audit & action plan
An objective starting point for any takeover.
- Current-state audit
- Risk analysis
- Prioritised recommendations
- Steering committee follow-up
Prevention rather than firefighting
Every engagement starts with an audit: inventory, health check, risks and priorities. We then agree with you on scope, service commitments and a maintenance plan matched to the criticality of your systems.
Every intervention is logged. Regular reports and a steering committee give you a clear view of your IT status and upcoming actions.
Included in our contracts
- Initial audit and inventory
- Preventive maintenance plan
- Request tracking tool
- Intervention and summary reports
- Improvement recommendations
A service contract that fits
Technology ecosystem
We integrate leading technologies to build secure, resilient and scalable architectures.
Frequently asked questions
What are your response times?
They are set contractually according to the chosen plan and the incident's criticality. We favour immediate remote intervention, followed by an on-site visit when needed.
Can you maintain equipment you did not supply?
Yes. After an initial audit, we take over multi-vendor infrastructure, including systems installed by other providers.
How do you track our requests?
Every request is logged in a ticketing tool with history, priority and resolution time. A periodic report summarises activity and recommendations.
Do you offer continuous monitoring?
We provide proactive monitoring with alerts and escalation. Coverage hours and response times are set in the contract according to your needs.
Can we start with an audit only?
Yes. The audit can be ordered on its own. It gives you an objective assessment and a prioritised action plan, which you are free to implement with us or not.
Let's build your next digital infrastructure.
From architecture to operations, our experts help you design and deploy resilient digital platforms.
In the heart of Agdal, Rabat
IMM 57, Rue Oued Sebou, N° 3, 2ème étage
Agdal, Rabat, Morocco