Managed IT services in Rabat
Digital Box Technologies supports infrastructure operations with a clear scope, documented interventions and an identified point of contact. The contract fits your organisation and internal IT team.
Choose the responsibilities to delegate
Managed services can complement an internal team or cover agreed tasks: servers, networking, virtualisation, backups and assistance. An initial review identifies covered equipment and software, alongside responsibilities retained by your team or application vendors.
This prevents gaps between telecom providers, software vendors and maintenance. Inventory, authorised access and escalation contacts are documented. High-impact changes, such as major upgrades, follow an agreed approval process.
Plan routine operations and incident handling
Preventive maintenance can include planned updates, capacity reviews, alerts, backups and identified weaknesses. Monitoring only helps when an alert has an owner and an expected response; thresholds should reflect the service involved.
The contract specifies service hours, request channels, priorities and remote or on-site intervention arrangements. Response time and resolution time are different commitments. Continuous coverage or a specific response target is included only when explicitly agreed in the contract.
Retain control of your systems
Reports track incidents, changes, capacity and recommended actions. Procedures, institutional accounts and inventory should remain accessible to authorised people in your organisation. Exit and handover arrangements are established from the outset.
Based in Agdal, Rabat, DBT assesses requirements for businesses and public institutions across Morocco. Share your site count, equipment, business hours and current difficulties. The initial discussion establishes a practical scope and maintenance or managed services proposal.
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In the heart of Agdal, Rabat
IMM 57, Rue Oued Sebou, N° 3, 2ème étage
Agdal, Rabat, Morocco